Cancellation & Refund Policy

Last updated: 20 September 2026

1. Parties and services

These terms apply to the website design, e-commerce setup and monthly SEO/site maintenance services provided by WEBSTORE TECHNOLOGIES LTD (registered in England; 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ — "İzmirWebStore").

2. Prices and payment

Prices are in US dollars (USD). If payment is made in Turkish lira (TL), the amount is calculated by your bank/card issuer at the exchange rate on the day of payment; any TL amounts shown on the site are approximate and not binding.

For project work, payment is in two instalments: a 50% initial payment before work begins and a 50% delivery payment when the work is delivered. If delivery does not take place, the second instalment is not requested.

Payments are processed through Stripe. Card details are not stored or processed on this site.

3. Cancellation and refunds for project work

The initial payment is non-refundable. It covers the schedule and capacity reserved for the project; once received, the work is scheduled and preparation begins.

The client may stop the project at any stage; in that case the work produced up to that point is delivered, the remaining instalment is not requested and the engagement between the parties ends.

The package scope is set out in writing before ordering. Additional requests outside the scope are priced separately before work begins; not fulfilling an out-of-scope request is not grounds for a refund.

4. Cancelling monthly subscriptions

Monthly service subscriptions have no minimum term; a subscription can be cancelled at any time.

On cancellation the next renewal stops; the service continues until the end of the paid period. No refunds are given for a paid period, because the work for that period (content production, profile management, maintenance) is carried out during the month.

You can cancel your subscription yourself at any time from the subscription management page — just sign in with your email address. On the same page you can change your card and download invoices. You can also send your cancellation request via WhatsApp or email.

5. Domain and hosting

Domain and hosting are purchased in the client's own name, are owned by the client and their cost is not included in the package price. The provider's own cancellation/refund terms apply to these items.

6. Incorrect or duplicate payments

If you chose the wrong package, paid twice or paid an incorrect amount, contact us; such payments are reviewed and refunded to you.

7. Contact

WhatsApp: +90 531 586 98 32
Web: izmirwebstore.com/en/contact